 |
|
| |
 |
FREQUENTLY ASKED TRANSLATION QUESTIONS
1) What are your prices? 2) Do you offer a budget translation service? 3) We want to place a large order with you, can we get a discount? 4) When do we need to pay? 5) What payment options are there? 6) What guarantees do we have regarding quality? If
you cannot find what you are looking for here, then please click
back to the main Frequently Asked
Questions page.
Our prices are calculated on a 'per source word' basis. They are very flexible and depend on many factors: subject, length, difficulty of the text, amount of DTP required, as well as the deadline. Please see our Price section for general rates, but please bear in mind that every project has its own characteristics. Don't hesitate to Contact Us to discuss your specific details. 2) Do you provide budget translation service? Yes, if the text is of a general nature and the deadline is not urgent. When placing work with us please state the purpose of the translation, e.g. for information only, publication, legal purposes, insurance etc. We need to know this in order to produce a translation appropriate to your budget requirements. 3) We want to place a large order with you, can we get a discount? Volume or regular contracts will qualify for a discount based on the word count of your account with us. I.e. if your monthly volume exceeds 5000 words then you will receive a 5% discount. 10000 words or more will result in a 10% discount being applied. If you do not hold an account with us you will be required to pay in advance of any work being started. Unfortunately, this policy has had to be implemented due to an increasing number of unpaid and cancelled orders. If you do need to cancel an order you will be liable to pay for all completed work up to the point of cancellation. All other funds will be reimbursed to you. After an initial qualifying period, you can apply for a business account with us with an agreed monthly credit limit. You will receive monthly statements and your payment can then be made within 30 day 5) What payment options are there? Please see our Terms and Conditions section for all payment details. 6) What guarantees do I have regarding quality? All work comes with a 100% satisfaction Guarantee. In the unlikely event that you are unhappy with our translation, we will work on it until it earns your satisfaction. If you are still not satisfied, we will give you a refund. Our first assurance point is the high standard of our translators. Secondly, it is our Quality Control procedures. Finally, it is our money back Guarantee. |
